Internal Sales Executive at Hydrotec (UK) Ltd, High Wycombe

Company Overview

Established in 1992, Hydrotec UK is a market-leading provider of water treatment products and services for the building services sector. From design and manufacture through to supply and ongoing maintenance, we deliver innovative water treatment solutions that safeguard commercial and industrial buildings worldwide.

Our people are at the heart of everything we do. By embracing teamwork, accountability, fairness and continuous improvement, we strive to exceed customer expectations and provide industry-leading service, quality and support.

Role Summary

As an Internal Sales Executive, you will support sales growth across Hydrotec’s UK customer base, developing effective relationships with mechanical and electrical contractors and building merchants. The role is office-based and primarily telephone-led.

You will manage customer enquiries, prepare quotations, follow up sales opportunities and maintain accurate project information. Working closely with a Regional Account Manager and colleagues across the business, you will provide responsive, knowledgeable support and contribute towards UK sales targets.

We welcome candidates from a range of commercial and customer-facing backgrounds. Strong communication, commercial awareness and the ability to develop sound technical product knowledge are central to success in the role.

Internal Sales Executive - Key Responsibilities

Sales and Relationship Management

• Build and maintain strong working relationships with mechanical and electrical contractors and building merchants within a specified account list.
• Contact customers by telephone and email to discuss enquiries, quotations and project opportunities.
• Follow up quotations and open opportunities in a timely and professional manner.
• Provide clear product information and develop suitable recommendations in collaboration with technical colleagues where required.
• Work closely with the Regional Account Manager to achieve agreed sales targets.

Customer Service and Administration

• Prepare and send accurate customer quotations in a timely manner.
• Respond to incoming customer calls and provide appropriate solutions and support.
• Monitor and update projects, opportunities and accounts within the CRM system, maintaining accurate and complete records.
• Manage regional deliveries in collaboration with the Accounts Team.
• Prioritise workload effectively and take ownership of outstanding actions.

Product Knowledge and Development

• Develop and maintain a strong working knowledge of Hydrotec’s products and services.
• Attend relevant product, technical and sales training sessions and meetings.
• Work with the Technical, Specification, Commercial and Servicing Teams to support customer requirements.
• Use company systems and resources effectively to improve customer service and sales performance.

Teamwork and Company Values

Demonstrate Hydrotec core values: Unity, Excellence, Curiosity, Integrity and Customer Focus.

• Communicate effectively and work positively with colleagues across the business.
• Contribute to a professional, collaborative and customer-focused working environment.

Internal Sales Executive - Key Skills and Experience

Essential

• Strong verbal and written communication skills.
• Confident and professional telephone manner.
• Customer-focused, with the ability to build effective working relationships.
• Strong organisational and time management skills.
• Attention to detail and accuracy when preparing quotations and maintaining records.
• Commercially minded and motivated to contribute towards sales targets.
• Ability to develop technical product knowledge and apply it in customer conversations.
• Proactive, dependable and comfortable taking ownership of responsibilities.
• A positive team player who works effectively with colleagues across different departments.

Desirable

• Previous experience in sales, customer service, account support or another commercial environment.
• Experience working with mechanical and electrical contractors, building merchants or other B2B customers.
• Experience using CRM systems.
• An interest in water treatment, engineering or building services.
• Technical sales or product-based experience.