Internal Sales Manager

We are an award winning Financial Services company based in Fleet seeking an Internal Sales Manager to join our senior management team on a 12 month fixed term contract as it will cover maternity leave. We can offer the opportunity to join our Head Office in Fleet working 4 or 5 days a week Monday to Friday 9am to 5pm with 2 days WFH available after completion of handover and training period. In return, you will receive a salary of up to £61,650, plus 25 days’ holidays, birthday day off, annual leave buying scheme, discretionary annual bonus, non-contributory pension, private medical insurance, life assurance, enhanced sick pay, paid volunteer time off, income protection, generous family-friendly policies, electric vehicle salary sacrifice scheme, free annual flu jabs, eyecare vouchers, retailer discount and cashback platform, and opportunity to gain formally recognised industry qualifications.

This is a critical leadership role with in the financial services sector, the Internal Sales team ensure the effective performance and continuous development of the Internal Sales function. The teams drives high quality service, operational excellence, and strong commercial outcomes aligned to growth strategy. Acting as a key representative of the CCO, the Internal Sales Manager contributes to strategic planning, organisational initiatives, and supports the company reputation as a leading specialist buy to let lender.

To be considered for this role, you will have proven leadership experience within sales or financial services including the production of management reports for senior teams, the ability to demonstratable experience in people management including coaching and mentoring skills. Ideally you will have strong knowledge of UK mortgage market or have FCA experience from another financial market, BTL/specialist lending experience would be advantageous. Excellent verbal and written communication skills are essential along with a flexible, proactive and committed approach to high performance. You should be highly organised with a solution focused mindset, proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Reporting to the Chief Commercial Officer your key responsibilities will be:
• Provide leadership and line management for Internal Sales Team with varying levels of experience, including coaching and development.
• Represent Sales at internal/external meetings, projects and strategic forums.
• Support ad-hoc project work and other organisational initiatives as required.
• Oversee workflow management, staff competency, and training requirements.
• Ensure telephone based teams maximise business opportunities across regions.
• Assist field and internal sales teams with complex broker queries and escalations.
• Plan and deliver onboarding training for new team members, including Field Sales.
• Handle new business enquiry calls when required, ensuring excellent broker experience.
• Maintain strong understanding of intermediary business needs and the company’s product fit.
• Produce MI for CCO and NAMS as required.
• Maintain up to date knowledge of company products, processes, and competitor activity.
• Ensure compliance with regulatory guidelines and internal policy.
• Collaborate with Operations to identify and deliver improved efficiency and customer outcomes.

To be successful for the Internal Sales Manager you will have proven leadership experience within sales or financial services including the production of management reports for senior teams, the ability to demonstratable experience in people management including coaching and mentoring skills, excellent verbal and written communication skills, a flexible, proactive and committed approach to high performance, highly organised with a solution focused mindset.

This is an exciting opportunity to join a well-known and well-established financial services organisation and will pay up to £61,650k, plus excellent benefits.

Please submit your CV asap for immediate consideration.