IT Support Engineer

Location: Cambridge – 5 days onsite
Start: ASAP

We are looking for a Mac-focused Desktop Support Engineer to join our customer's IT team in Cambridge on an initial 3-month contract.

The environment is approximately 90% Mac / 10% Windows, so strong hands-on Mac/macOS support experience is essential.

• Provide 1st/2nd line desktop support, primarily for Mac users
• Manage and resolve tickets through the IT service desk
• Provide face-to-face and walk-up support
• Set up new users and hardware
• Support onboarding and offboarding
• Manage user access and general IT requests
• Troubleshoot Mac hardware and software issues
• Provide a professional, friendly service to users

• Strong Mac/macOS support experience
• Previous Desktop Support / IT Support experience
• Good troubleshooting skills
• Excellent communication and people skills
• Comfortable working onsite and dealing directly with users

Desirable: Microsoft Entra ID, Cisco and MDM experience.

The customer is open to someone junior/early in their career who is technically capable, keen to learn and has strong people skills.

ASAP start – Cambridge – 5 days onsite

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

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