IT Support Engineer in Hoddesdon, Hertfordshire
Posted by Yolk Recruitment
£35,000 – £37,500 a year
Hoddesdon · Permanent
Are you an IT Support Engineer who enjoys solving problems properly rather than simply passing tickets to another team?
This permanent opportunity will give you ownership of first- and second-line support across a multisite organisation. You'll work in a modern Microsoft environment covering Microsoft 365, Windows, identity, endpoint management and security.
It's a strong next step for someone who already has solid support experience and wants broader exposure to Intune, Entra ID, Microsoft Defender and cloud technology. You'll join a collaborative IT function where good troubleshooting, clear communication and continuous improvement are valued.
What You'll Do:
- Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
- Triage and resolve incidents according to priority and business impact.
- Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
- Administer users and access through Active Directory and Entra ID.
- Support MFA, Conditional Access, Intune and Microsoft Defender.
- Complete joiner, mover and leaver processes.
- Assist with patching, endpoint compliance and vulnerability remediation.
- Maintain accurate asset, licence, subscription and telecoms records.
- Work with senior IT colleagues and external suppliers on more complex incidents.
- Improve documentation, knowledge articles and support processes.
- Experience in an IT support, helpdesk or desktop-support role.
- Strong Windows desktop troubleshooting skills.
- Practical Microsoft 365 support experience.
- Working knowledge of Active Directory or Entra ID.
- Exposure to Microsoft Defender or related endpoint-security tooling.
- Basic networking knowledge.
- Strong customer service, communication and troubleshooting skills.
- Experience supporting remote or multisite users.
- The ability to travel occasionally within the UK.
Why You Should Apply:
- Work with a modern Microsoft technology stack.
- Gain further exposure to cloud identity, endpoint management and security.
- Take genuine ownership of incidents and user outcomes.
- Join a collaborative, forward-thinking IT team.
- Build experience relevant to senior support, infrastructure, cloud or security positions.
Contact Daniel Newton to find out more.
Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job? We offer a referral scheme, just get in touch!
Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
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