IT Support & Systems Technician

AR807 – IT Support & Systems Technician

Location: Leominster

Salary: £26,500

Overview:

First Military Recruitment is seeking an IT Support & Systems Technician on behalf of one of our clients.

The successful candidate will provide day-to-day IT support across the business while maintaining and improving key systems, including the access platform and production-related IT infrastructure.

Our client strongly encourages applications from ex-military personnel but all applications will be considered.

Duties and Responsibilities:

• Provide day-to-day IT support across the company, ensuring smooth operation for all staff.
• Set up, configure, and maintain computers, devices, and production-related IT equipment.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Maintain a strong understanding of the Access platform and provide training to all departments, including senior management.
• Hold regular meetings with management teams to advise on best practices and future process improvements.
• Continuously optimise ERP workflows and update system data.
• Resolve issues relating to works orders, sales orders, and purchase orders.
• Update and maintain accurate Bills of Materials and support improvements to product data integrity.
• Analyse factory workflows and collaborate with teams to implement process improvements.
• Develop custom tools and scripts to automate tasks, enhance MRP functionality, and improve overall efficiency.
• Manage and work with backend SQL databases, including creating queries for dashboards and internal reporting.
• Liaise with external support partners to ensure timely resolution of technical issues.
• Meet with external software providers to assess potential systems, discuss technical requirements, and evaluate installation feasibility.
• Provide general IT support, including troubleshooting technical issues and assisting with network and connectivity problems.
• Set up and maintain IT equipment and manage user accounts and system access.
• Install and update software where required.
• Keep basic IT records and asset lists up to date.

Skills and Qualifications:

• Experience providing hands-on IT support in a business environment.
• Strong understanding of hardware, networking, and software troubleshooting.
• Experience with ERP systems, ideally Access.
• Ability to analyse and improve workflows and processes.
• Experience working with SQL databases.
• Ability to develop basic scripts or tools to automate tasks (any language).
• Strong communication skills, with the ability to train and support staff at all levels.
• Good organisational skills and attention to detail.
• Ability to work independently and liaise with external support providers.

Location: Leominster

Salary: £26,500