It Support Technician

IT Support Technician

Leeds | £26,500 + Bonus | Permanent, Full Time

Are you passionate about technology and looking to build a career in IT?

We're working with a well-established organisation in Leeds that is looking to add an enthusiastic IT Support Technician to their growing support team. This is an excellent opportunity for someone at the beginning of their IT career, whether you've recently completed an IT-related degree, apprenticeship, college course, or you're simply a technology enthusiast who enjoys building PCs, troubleshooting hardware, and learning new technologies in your spare time.

You'll join a team of four IT professionals responsible for supporting around 400 users across 25 UK sites, providing a fantastic environment in which to learn, develop and gain hands-on experience across a broad range of technologies.

The Role

As an IT Support Technician, you'll provide first-line and second-line support to end users, helping to resolve a variety of hardware, software and IT-related issues.

Key responsibilities will include:

Providing IT support to users via phone, email and face-to-face

Diagnosing and resolving desktop, laptop, hardware and software issues

Setting up and configuring new user devices

Supporting Windows-based environments

Assisting with user account administration and access requests

Escalating more complex technical issues where appropriate

Maintaining accurate records within the IT service desk system

Supporting IT projects and technology rollouts across the business

Occasionally travelling to company sites if required

About You

We're open to candidates from a variety of backgrounds. You don't need years of commercial experience, but you should have a genuine interest in technology and a desire to build a long-term career in IT.

You may have:

An IT-related degree, apprenticeship or qualification

Previous experience in a Service Desk, Helpdesk or IT Support role

Built or repaired your own PCs or laptops

A strong personal interest in technology and troubleshooting

Experience gained through education, placements, volunteering or personal projects

You'll ideally have:

A good understanding of Microsoft Windows

Knowledge of PC and laptop hardware

Strong problem-solving skills

Excellent communication and customer service skills

A proactive attitude and willingness to learn

A full UK driving licence and access to a vehicle (preferred)

What's On Offer?

• Salary of £26,500
• Bonus scheme
• Company pension
• Life insurance
• 23 days annual leave plus bank holidays
• Holiday entitlement increases with length of service
• Free on-site parking
• Ongoing training and development opportunities
• Clear career progression within IT

Working Arrangements

• On-site in Leeds five days per week during the first three months
• Hybrid working thereafter with three days on-site and two days remote
• Full-time, permanent position

If you're looking to take your first step into a professional IT career and want to join a friendly team where you can develop your technical skills, we'd love to hear from you.

Disclaimer: Unfortunately, due to the high volume of applications we receive, we can only contact candidates who have been shortlisted. If you have not heard from us within 14 days, please assume that your application has not been successful on this occasion. We wish you every success in your job search.

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