IT Support Technician
Pure Resourcing Solutions Limited
This role is based on site in Norwich, and may include occasional travel to other sites.
Key Responsibilities
- Provide 1st and 2nd line IT support to end users.
- Diagnose and resolve hardware, software and system issues.
- Set up, configure and maintain laptops, desktops and mobile devices.
- Manage user accounts and access permissions.
- Support Microsoft 365 applications and services.
- Assist with software installations, upgrades and system updates.
- Provision equipment for new starters and support user offboarding.
- Maintain accurate IT asset records and documentation.
- Liaise with third-party suppliers where required.
- Escalate major incidents and security concerns appropriately.
Experience Required
- Previous experience in an IT Support, Service Desk or IT Technician role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Microsoft Windows environments.
- Knowledge of Active Directory and/or Entra ID.
- Experience supporting Microsoft 365.
- Experience deploying and configuring end-user devices.
- Knowledge of iOS and Android device support.
- Experience using helpdesk or ticketing systems.
- Full UK driving licence.
Benefits
- Annual bonus scheme.
- 25 Days + Bank Holidays
- Employee discounts and reward programmes.
- Health and wellbeing initiatives.
- Ongoing training and development opportunities.
- Supportive and collaborative working environment.
- Long-term career progression opportunities.
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