IT Team Lead - Infrastructure

Overview of the role

We have an exciting opportunity for an IT Team Lead – Infrastructure to join our global IT function. 

This role is responsible for leading and managing a multi-disciplinary infrastructure team covering Compute, Storage, and Network services across both on-premises and cloud environments (Azure). 

You will combine strong technical expertise with people leadership to ensure the delivery of secure, resilient, and high-performing infrastructure services. Acting as the senior escalation point, you will drive operational excellence, standardisation, and continuous improvement while aligning infrastructure services to organisational strategy. 

This is a pivotal leadership role, ideal for someone who thrives in hybrid infrastructure environments, enjoys building cross-skilled teams, and can bridge traditional silos between compute and network domains. 

Key responsibilities and duties include:

Leadership & People Management 

• Lead, coach, and develop a cross-functional infrastructure team covering compute, storage, and networking
• Drive cross-skilling initiatives to build a flexible, multi-disciplinary team
• Conduct performance reviews, 1:1s, and development plans aligned to organisational goals
• Manage team capacity, workload, and priorities across BAU, incidents, and projects
• Foster a culture of collaboration, accountability, inclusion, and continuous improvement
• Act as a key representative in IT leadership and cross-functional forums 

Technical & Operational Leadership 

• Provide technical direction and standards across:  
  • Compute (Windows/Linux, VMware, Azure)
  • Storage (SAN/NAS, backup & recovery)
  • Network (LAN/WAN/SDWAN, firewalls, VPN, cloud networking)
• Act as the primary escalation point for complex infrastructure and network incidents
• Ensure high availability, performance, and security of all infrastructure services
• Oversee network operations, including connectivity, security controls, and remote access
• Ensure infrastructure is secure, compliant, and audit-ready 

Service Delivery & Operations 

• Own and improve ITIL processes (Incident, Problem, Change, Capacity, Availability)
• Ensure SLA adherence and service quality across all infrastructure domains
• Drive root cause analysis and problem management to prevent recurring issues
• Maintain comprehensive documentation, including diagrams and standards
• Manage vendor relationships and third-party services 

Continuous Improvement 

• Define and contribute to the infrastructure roadmap across compute, storage, and network
• Lead cloud transformation, modernisation, and migration initiatives
• Drive automation and Infrastructure-as-Code adoption
• Optimise cost, performance, and capacity across infrastructure services
• Champion innovation and service improvement initiatives