IT Technician at Grantley Hall, Ripon
Grantley Hall · Direct employer
Pay not stated
Ripon · Permanent
Introduction
As an IT Technician at Grantley Hall, a five-star historic estate nestled in the North Yorkshire countryside, you will play a pivotal role in delivering seamless technology experiences for guests and staff alike. Working within a culture built on accountability, boldness, collaboration and continuous improvement, you will help uphold our commitment to exceptional service and uphold the high standards that define our luxury hospitality brand.
Responsibilities
- Maintain and troubleshoot all hotel hardware, including desktops, laptops, printers, POS terminals and in-room entertainment systems.
- Monitor and support the guest Wi-Fi network, ensuring reliable connectivity throughout the property.
- Administer the hotel's server infrastructure, network switches, firewalls and security protocols to protect guest and business data.
- Provide first-line technical support to all departments, responding promptly to service requests and resolving issues with minimal disruption.
- Coordinate with external vendors for specialised equipment, upgrades and repairs, ensuring timely delivery and compliance with service level agreements.
- Manage and maintain digital signage, conference room AV equipment and the on-site gym and spa technology systems.
- Document IT procedures, maintain an up-to-date asset register and contribute to the continuous improvement of IT policies and processes.
- Assist with the rollout of new software applications and training initiatives, promoting a culture of curiosity and knowledge sharing.
- Relevant IT qualification (e.g., BTEC, diploma) or equivalent practical experience, preferably within a luxury hospitality environment.
- Proven experience with Windows, macOS, networking (LAN/Wi-Fi), and common hotel management systems.
- Strong problem-solving abilities, with a customer-first mindset and excellent communication skills.
- Ability to work collaboratively across departments, listening to ideas and balancing technical solutions with guest experience priorities.
- Demonstrated commitment to high standards, honesty and diversity, and the ability to adapt quickly to evolving technology needs.
- Experience in managing IT security, data protection and compliance within a regulated hospitality setting.
- Flexibility to respond to urgent issues outside standard hours, reflecting the bold and accountable nature of the role.
Apply Now →
Application opens at the source listing. Free for jobseekers.