Library and IT Support Officer at UK Management College, Newcastle upon Tyne

Library and IT Support Officer

Location: Newcastle Campus, UK Management College (UKMC)

Contract Type: Full-Time, Permanent

Reporting To: Campus Operations Manager / IT Manager

Salary: £26,000 - £32,000 per annum (depending on experience)

Working Days/ Hours: Monday to Friday from 9am to 5pm

Working Pattern: Office Based (No hybrid work pattern available)

About UK Management College

UK Management College (UKMC) is committed to delivering high-quality higher education and student support services across its campuses. We strive to create an engaging learning environment supported by excellent academic resources, innovative technology, and outstanding student services.

We are seeking a proactive and customer-focused Library and IT Support Officer to support the Newcastle Campus. This hybrid role combines responsibility for the day-to-day management of library services with frontline IT support for students and staff.

Job Purpose

The Library and IT Support Officer will be responsible for managing the campus library and providing first-line technical support to staff and students. The role will ensure that learning resources remain accessible, technology services operate effectively, and users receive a high standard of support across both functions.

Key Responsibilities

Library Services

• Manage the day-to-day operation of the campus library.
• Issue, return, catalogue and maintain library resources.
• Support students and staff in accessing physical and digital learning materials.
• Maintain accurate library records and ensure resources are organised and accessible.
• Promote the use of digital libraries, academic databases and online learning resources.
• Deliver basic training and guidance on research skills and the effective use of library systems.
• Develop and maintain academic resource collections aligned with programme requirements.
• Ensure compliance with copyright regulations and ethical use of academic materials.
• Create a welcoming, inclusive and professional learning environment.
• Liaise with academic staff to support curriculum requirements and student learning needs.

IT Support Services

• Provide first-line technical support for staff and students across the Newcastle Campus.
• Troubleshoot hardware, software, networking and Microsoft 365 issues.
• Support user account administration within Microsoft 365, including Teams, Outlook, SharePoint and OneDrive.
• Configure, deploy and maintain desktops, laptops, printers, mobile devices and AV equipment.
• Support classroom technology and meeting room systems.
• Assist with device inventory, asset management and equipment lifecycle processes.
• Log, manage and resolve incidents and service requests using UKMC's IT support systems.
• Escalate complex technical issues to the central IT team when required.
• Support onboarding and offboarding processes for staff and students.
• Assist with maintaining IT security, data protection and compliance requirements.
• Participate in campus technology projects and continuous service improvement initiatives.

Person Specification

Essential Qualifications and Experience

• Degree, diploma or equivalent qualification in Information Management, Library Services, Information Technology or a related discipline.
• Previous experience working within a library, educational support or IT support environment.
• Good working knowledge of Microsoft 365 applications and services.
• Experience supporting desktops, laptops, printers and end-user technology.
• Strong organisational and administrative skills.
• Excellent customer service and communication skills.
• Ability to work independently and prioritise competing demands.
• Strong attention to detail and record-keeping abilities.

Desirable Qualifications and Experience

• Experience within Higher Education or Further Education.
• Knowledge of library management systems and academic databases.
• Microsoft certifications such as MS-900 or AZ-900.
• ITIL Foundation certification.
• Experience supporting learning technologies or virtual learning environments.
• Knowledge of Microsoft Intune, Microsoft Defender or similar endpoint management tools.

Personal Attributes

• Professional, approachable and customer-focused.
• Strong problem-solving and analytical skills.
• Proactive and able to take ownership of tasks.
• Able to work effectively with academic and professional services staff.
• Committed to delivering an excellent student experience.
• Flexible and adaptable within a growing campus environment.

Benefits

• Company Pension Scheme
• Private Medical Insurance
• Company Events
• Professional Development Opportunities
• Employee Assistance Programme
• Annual Leave Entitlement in Line with UKMC Policy

Additional Requirements

• Ability to maintain confidentiality and handle sensitive information appropriately.
• Flexibility to provide occasional support outside normal working hours when required.
• Willingness to travel occasionally to other UKMC campuses if required.

Work Location: Newcastle Campus, UK Management College