Junior IT & AI Support Engineer

Junior IT & AI Support Engineer

Location: Bicester, Oxfordshire (Hybrid)
Salary: £30,000 - £35,000 (depending on experience)
Job Type: Permanent, Full-Time

Launch your IT career at the forefront of engineering, sustainability and Artificial Intelligence.

Are you a Computer Science, Computing or IT graduate looking for more than a standard helpdesk role? This is an outstanding opportunity to build your career with an internationally respected engineering consultancy, working on real AI projects, not just resetting passwords.

About the Company

Our client is recognised for developing innovative, sustainable engineering solutions that help organisations improve performance while reducing environmental impact. Their work combines world-class engineering, advanced simulation and high-performance computing (HPC) to solve complex technical challenges across a range of industries. Working closely with an experienced Head of IT, you'll join a small, collaborative team with genuine exposure to enterprise IT infrastructure, cloud technologies, cybersecurity and AI implementation projects that will help shape the future of the business.

Why This Role Stands Out

You'll benefit from direct mentoring from an experienced Head of IT, hands-on exposure to AI implementation and digital transformation projects, and real experience supporting high-performance computing (HPC) environments. There are genuine career progression opportunities, hybrid working, and a friendly, supportive and innovative team environment to grow in.

Key Responsibilities

You'll provide first-line IT support across the business, troubleshooting hardware, software and network issues, and setting up and maintaining laptops, desktops, mobile devices and peripherals. You'll support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune), create and manage user accounts, permissions and access requests, install software and carry out routine maintenance, and maintain IT documentation and asset registers. The role also involves supporting cybersecurity initiatives and device security, liaising with third-party IT suppliers, assisting with IT procurement and equipment deployment, and supporting business continuity and disaster recovery activities.

AI & Digital Transformation

Alongside core IT support, you'll get involved in researching and evaluating emerging AI technologies, assisting with the implementation and testing of AI solutions, and supporting workflow automation projects. You'll create user guides and training documentation, help colleagues adopt new technologies, and keep up to date with the latest developments in AI, identifying opportunities for continuous improvement along the way.

About You

We're looking for enthusiasm, curiosity and a genuine passion for technology. You may be a recent graduate in Computing, Computer Science, IT or a related discipline, or someone with 1-2 years' experience in an IT Support or Helpdesk role. You'll be interested in Artificial Intelligence and emerging technologies, and friendly, approachable and confident communicating with colleagues at all levels.

Desirable Skills

Ideally you'll have knowledge of Microsoft Windows, Microsoft 365, Microsoft Entra ID (Azure AD) or Active Directory, and Microsoft Intune, along with basic networking principles. Experience with PowerShell or Python, Microsoft Power Platform, Google Workspace or Google Cloud Platform, and AI tools such as Microsoft Copilot, ChatGPT or Perplexity would all be advantageous, as would familiarity with the Linux command line. Don't worry if you haven't worked with every technology listed... if you're technically curious, enjoy learning and have a positive attitude, we'd love to hear from you.

Is This You?

If you're looking for more than resetting passwords,  somewhere that will invest in your development, expose you to cutting-edge technology and give you a genuine part to play in the future of AI within an innovative engineering business... apply today.

Please note: If you have not heard from us within two weeks of your application, unfortunately you have not been selected on this occasion.

Chiltern Park Recruitment is proud to be an equal opportunities employer.

All applicants must have the permanent right to work in the UK in order to be considered for this position.