Key Account Director (London based)

Key Account Director
Location: London, EC2R 8AH
Hours of work: 37.5
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Key Account Director (KAD) to oversee and drive the successful delivery of complex, high-value facilities management contracts across one or multiple sites.

The role carries full accountability for contracts with a combined value of up to £50 million, ensuring operational excellence, strong client relationships, and sustainable commercial performance. This is a pivotal leadership role requiring a strong focus on delivering measurable outcomes while maintaining high standards across all service lines.

Reporting into the Key Account Portfolio Director or Managing Director, the KAD will play a central role in optimising contract performance, embedding innovation and efficiency, and strengthening long-term client partnerships. The successful candidate will be a people-focused leader who prioritises collaboration with clients, colleagues, and suppliers to deliver consistent value.

Key Responsibilities

• Own and manage large, complex facilities management contracts across single or multiple sites, with full accountability for delivery and performance
• Ensure all contractual deliverables, KPIs, and SLAs are consistently met or exceeded
• Build and maintain strong, strategic relationships with senior client stakeholders, aligning service delivery with client objectives
• Lead the delivery of all facilities services in line with contractual, legal, and regulatory requirements
• Take full financial responsibility for the account, including budgeting, forecasting, cost control, and profit and loss performance
• Drive operational efficiency and profitability through effective resource planning and continuous improvement initiatives
• Lead, develop, and mentor operational managers and wider teams to create high-performing, engaged workforces
• Identify and deliver opportunities for service enhancement, contract renewal, and commercial growth

Professional and Personal Competencies

• Proven experience leading complex, high-value contracts, with responsibility for portfolios of up to £50 million
• Demonstrable experience within the service industry; facilities management or a related operational environment is desirable
• Strong commercial acumen, including full P&L ownership, budgeting, forecasting, and margin improvement
• Experience managing multi-site operations within fast-paced and evolving environments
• Demonstrated success in leading and developing large, diverse teams, including operational and supervisory employees
• Strong understanding of contractual obligations, SLAs, and KPIs, with hands-on experience in performance monitoring and reporting
• Robust knowledge of Health & Safety requirements, with the ability to advise clients and ensure operational compliance
• IOSH certification is desirable but not essential and can be obtained whilst in post