Key Account Manager - Central UK / Home Counties / London

Key Accounts Manager

Location: Central UK / Home Counties / London – Hybrid
£40,000 + Quarterly Bonus + Car

We’re recruiting for an experienced Key Accounts Manager to join a growing specialist environmental services business. This is a great opportunity for someone who enjoys building strong client relationships, identifying commercial opportunities and taking ownership of a portfolio of key accounts.

The Role:

• Manage and develop a portfolio of key client accounts
• Build strong relationships with senior stakeholders and decision-makers
• Act as the main point of contact for commercial and service discussions
• Identify opportunities to grow revenue and increase account value
• Develop and deliver annual account development plans
• Drive upselling and cross-selling across the wider service offering
• Prepare and deliver monthly client performance presentations
• Lead quarterly and annual business reviews
• Monitor account performance against agreed KPIs
• Resolve client issues quickly and professionally
• Work closely with Operations, Service and Technical teams
• Ensure services are delivered in line with client expectations and contracts
• Gather client feedback and identify service improvements
• Produce monthly and quarterly account performance reports
• Maintain accurate CRM records, forecasts and account information
• Monitor retention, satisfaction and portfolio growth
• Identify trends and new opportunities within existing accounts
• Support the wider sales strategy and commercial objectives

About You:

• Proven experience in Key Account Management, Sales or Business Development
• Experience within pest control, environmental services or a related sector is highly desirable
• Strong commercial awareness with a proven ability to identify opportunities
• Excellent relationship-building and communication skills
• Confident presenting to senior stakeholders
• Strong negotiation and problem-solving skills
• Target-driven, organised and commercially focused
• Comfortable managing multiple accounts and priorities
• Strong analytical and reporting skills
• Proficient in CRM systems and Microsoft Office
• Full UK driving licence with willingness to travel

The Package:

£40,000 basic salary

Quarterly performance-related bonus

Company car or car allowance

20 days annual leave + bank holidays

Pension scheme

Health and wellbeing programme

Training and career development opportunities

Working Hours: 40 hours per week, Monday–Friday, with occasional out-of-hours/weekend work when required.