Key Account Manager

Full job description

Key Account Manager – Commercial Services

Middlewich, Cheshire | £30,000–£32,500 plus 2k Bonus | Hybrid Working

Are you the person who keeps clients happy, solves problems before they escalate and makes sure everything happens exactly when it should?

I’m recruiting a Key Account Manager for an established and successful commercial services business based in Middlewich. With more than 30 years’ experience and an impressive portfolio of clients.

This isn’t a hard-sales role. It’s all about building brilliant client relationships, coordinating service delivery and becoming the trusted link between customers, operational teams and suppliers.

What you’ll be doing

• Managing and developing relationships with a portfolio of key clients
• Ensuring services are delivered smoothly, accurately and on time
• Acting as the main link between customers and internal operational teams
• Responding to client queries and resolving issues with confidence
• Preparing quotations, obtaining supplier costs and raising purchase orders
• Managing contracts and updating the company’s bespoke SiteOps system
• Analysing data and producing meaningful internal and client reports
• Providing financial information to support the finance team
• Identifying opportunities to improve service levels and strengthen client relationships
• Supporting the company’s health and safety culture
• Taking on responsibilities such as key holder, fire warden or first aider when required

What we’re looking for

You could already be working as a Key Account Manager, Account Manager, Client Services Executive, Customer Success Manager or Service Delivery Coordinator.

You’ll ideally bring:

• Experience managing customers or delivering solutions based on client needs
• Excellent communication and relationship-building skills
• Strong organisation and the ability to juggle multiple priorities
• A practical, positive approach to problem-solving
• Confidence handling challenging conversations and negotiating solutions
• Good Microsoft Office skills, particularly Excel
• The motivation to work independently while being a great team player

Experience within facilities management, landscaping, property services, construction or another service-led environment would be useful, although it isn’t essential.

What’s on offer

• Salary of £30,000–£32,500 plus up to 2k bonus
• Hybrid working
• Holiday loyalty scheme, increasing annually from year two by up to five additional days
• Company pension
• Life insurance
• Sick pay
• Direct GP access
• Free eye tests and contribution towards glasses
• Employee discounts through Perks at Work
• Company events
• Free on-site parking

If you’re commercially minded, naturally organised and genuinely enjoy looking after clients, this could be a brilliant next move.

Office based to begin with once training is complete the role will offer hybrid working.

Interviews ASAP please apply with your most recent CV.