Key Account Manager
TXM Recruit
Milton Keynes
Competitive salary + monthly car allowance
TXM is recruiting for a leading automation and intralogistics company, seeking to hire a Key Account Manager. My client are providers of automated systems for customers distribution warehouses.
In this position you will be responsible for managing a key customer account managing, contracts, budgets, KPI’s, customer relationship and more.
For this role you MUST have experience working in the automated intralogistics industry.
Responsibilities:
- Manage assigned UK Residential service contract customers including account management and budgetary control, working with the resident service managers/supervisors to deliver the resident maintenance service contract
- Ensure that the Resident Support contracts are delivered via the Site Managers and that the Customer relationships are managed
- Assist and support the Head of Operations on new business ventures, troubleshooting aspects with existing customers
- Take an active role in leading and managing the growth and development of the customer service operation in line with the Customer Service strategy for the UK
- Strengthen the service departments’ financial position through effective support, development, improving communications and promoting service and support products
- Manage the negotiation of service contract pricing when necessary
- Develop appropriate opportunities for the customer to capitalise on opportunities and help grow revenues
- Take a lead role in monitoring the identification and development of strategic service accounts
- Manage business development in service on a strategic level for customers
- Effectively communicate service information to line managers and key customer events and metrics to the Head of Operations & CS Director
- Handle difficult personnel situations, using appropriate discretion, seeking HR advice and demonstrating respect for the individual
- Ensure that new service operations plans, policies, procedures and transition/migration plans are consistent with the overall company goals and objectives
Required Experience and Skills:
- HNC/HND or Degree qualified; Engineering
- IOSH/NEBOSH Health & Safety qualification
- Experience of working for an Automated Materials Handling company
- Experience of managing large maintenance budgets
- Strong customer service experience and management is a prerequisite
- Experience of negotiating and compiling service contracts
- Previous experience of budget control
- History of managing and developing customer accounts successfully
- History of implementing and managing continuous improvement initiatives
- Possess significant knowledge of complex servicing concepts to be able to assist in establishing standards applied across subsidiaries
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