Key Account Support

Are you an organised and proactive administrator who thrives on building strong client relationships? Do you enjoy coordinating multiple tasks, solving problems, and delivering outstanding customer service in a fast-paced environment?

We are looking for a Key Account Support professional to join a busy and friendly team, providing essential support to key client accounts and ensuring a first-class customer experience from start to finish.

What you will be doing:

• Acting as the main point of contact for key client enquiries and requests

• Building and maintaining strong relationships with customers and internal teams

• Coordinating client communications and ensuring service requests are managed efficiently

• Supporting Account Managers with the day-to-day management of key accounts

• Managing helpdesks and client portals

• Raising purchase orders and completing associated administration

• Preparing reports, KPI data and performance information

• Working closely with operational teams to ensure client expectations are met

• Assisting with issue resolution and identifying opportunities to improve processes

• Providing administrative support across the wider team when required

What we are looking for:

• Previous experience in an account support, customer service, client services or account coordination role

• Excellent communication and relationship-building skills

• Strong organisational skills with the ability to prioritise a busy workload

• Confident using Microsoft Office and CRM systems

• A proactive, positive attitude with excellent attention to detail

• Ability to work independently as well as part of a collaborative team

• Experience working in a fast-paced office environment

• A full UK driving licence and access to your own vehicle is essential due to the office location.

What's on offer:

• Salary of £30,000

• Full-time, permanent position

• Office-based role in Windlesham

• A supportive and collaborative team environment

• Opportunities to develop your skills and grow your career

• A varied role where no two days are the same

If you enjoy delivering exceptional customer service, building lasting client relationships and keeping everything running smoothly behind the scenes, we would love to hear from you. Apply today!