Leasehold Advisor in City of Westminster, Greater London

Aatom Recruitment is looking for Leasehold Advisor on behalf of a Local Authority.

Job Title: Leasehold Advisor
Contract Duration: 3 Months
Hours Per Week: 36

 

ROLE PURPOSE:

• Seeking skilled and experienced Leasehold Advisors to support our Housing Services, Collections, and Sales & Acquisition teams. This is a critical frontline role, ensuring that leaseholders receive accurate information, timely service, and excellent customer care.

• Working across various Housing Service Centres within the borough, the Leasehold Advisor will process a wide range of leasehold-related transactions, handle complex enquiries, and carry out technical service charge calculations. The ideal candidate will have strong analytical capability, confidence managing financial data, and a solid understanding of leasehold legislation, including Section 20 requirements

Experience

• Prior experience working within the leasehold sector (essential).

• Experience preparing and managing service charges and major works bills.

• Understanding of Section 20 and Section 20B legislative requirements.

• Experience working with financial controls and audit trails.

Leasehold Services

• Process applications for home ownership schemes, lease extensions, alterations, assignments, and property sales.

• Liaise with solicitors and legal representatives to provide accurate assignment information and register notices.

• Support leaseholders with payment advice and dispute resolution.

Service Charge & Financial Responsibilities

• Calculate both estimated and actual service charges (revenue and capital), ensuring compliance with all statutory, contractual, and policy requirements.

• Produce accurate calculations for lessees, with full reconciliation against Council systems and complete audit trails.

• Produce statutory Section 20 Notices, ensuring all information meets legislative and Council standards.

• Prepare all documentation required for issuing major works bills, assessing liabilities in accordance with lease terms and Section 125 limitations.

• Ensure accuracy of bills and create/maintain full audit trails.

• Support the collection of service charge and major works income, meeting income targets.

What This Role Will Achieve

The Leasehold Advisor will:

• Improve accuracy and timeliness in service charge production and leasehold-related processes.

• Strengthen financial controls relating to income collection and statutory billing.

• Reduce service backlogs and contribute to a more responsive and efficient housing service.

• Enhance customer satisfaction by delivering reliable, accurate and informed advice.