Life Science Client Support Specialist (Mandarin-Speaking) in London

Life Science Client Support Specialist (Mandarin-Speaking)

Location:             London (hybrid with 1-2 days working from a London office and 2-3 days from home)
Salary:                 £35,000

Fluent Mandarin speaker sought for a global life sciences business to support customers and distributors in China

About the Company

A fast-growing, globally operating life science organisation, supplying high-quality life science reagents and research tools to leading pharmaceutical, biotech and academic customers worldwide. Their teams are science-led, customer-focused and committed to supporting the research that moves medicine forward.

The Role

This is a newly created role to supporting the company’s growing presence in China. You’ll be working closely with the China country managed (based in China) and their Business Development Director based in Europe. This is a key customer-facing position and the main point of contact for a portfolio of strategic accounts and distributors in China. You will manage the whole customer journey, from enquiry and quotation through to order processing and delivery, making sure every transaction runs smoothly. You will anticipate customer needs, align internal teams and resolve issues at the root, so customers get an excellent, reliable experience. Whilst you’ll be working to core UK working hours, they are looking for an individual who has some flexibility in their schedule to be able to align with China working hours on occasions to take important calls/video meetings (but you’ll be able to manage your time accordingly)

Key Responsibilities

• Dedicated point of contact for key accounts and distributors in China, building trust through proactive, tailored communication
• Manage customer support enquiries
• Prepare accurate quotations and tenders and follow up on these in a timely manner
• Process sales orders as appropriate
• Recording all activity on the CRM
• Coordinate logistics and deliveries, ensuring customer requirements and timelines are met; keeping customers informed of any issues
• Proactively monitor repeat issues; identifying where process improvements can be made
• Work closely with Sales, Operations, Finance and other teams to give customers a consistent, joined-up experience
• Coordinate with Quality/Regulatory depts to ensure internation documentation/certification is accurate and up to date with current legislation

The successful candidate must have’s:

• Fluent Mandarin and English, both written and spoken.
• Degree qualified or higher in a life science discipline (or equivalent experience)
• Industry experience and a research background (R&D) in academia, pharma or biotech
• Hands-on familiarity with research tools and reagents
• Previous customer experience in sales support, business development support or a similar
• Strong written and verbal communication skills
• Flexibility to occasionally work outside standard UK hours to take calls with customers in China

Additional experience with export, distributor/channel management would be advantageous

Whilst the company cannot provide sponsorship; they are also open to candidates on a 2 or 3 year working visa, providing the meet ALL the essential requirements.

For additional information please contact Richard Taylor