Maintenance Administrator

Maintenance Administrator / Call Centre Operator | Maintenance / Building Services Industry | Lambeth, London | £30-40K dependant on experience.

We are currently recruiting for Maintenance Administrators / Schedulers / Helpdesk / Call Centre Operators to join a busy, London based Maintenance provider. As the Maintenance Administrator, you will be responsible for;

• Answering incoming customer calls, providing a fantastic level of customer service, taking detailed job notes from the call.
• Allocating and scheduling in works with engineers of all trades with the assistance of call centre management staff.
• Updating physical job sheets and online job sheets on company CAFM system.
• Managing engineers diaries and keeping engineers availability up to date.
• Accurate filing and record keeping.
• Keeping customers updated with time slots, estimated time of arrivals, job notes and confirmations.

Employment Package:

• £30,000 - £40,000 basic salary dependant on experience.
• Location: Lambeth
• Hours: Monday - Friday 08:00am - 5:00pm OR split day shifts, ie: 07:00am-4:00pm / 10:00am - 7:00pm.
• Fantastic office environment - professional offices, in-house subsidised canteen, wind-down areas, kitchens, in-house gym (free to use), on-site parking available (dependant on availability).
• Paid overtime available.
• Company pension, 28 days holiday including bank holidays etc.
• A fantastic chance to join a successful, rapidly expanding company during the peak of their growth.

Requirements:

• Must have experience within a customer service or similar industry based role.
• Experience scheduling, speaking with customers, booking in trade related jobs etc is highly beneficial but not essential.
• Must be competent at using basic IT programs.
• Experience using a CAFM system is highly beneficial.

If this role for a Maintenance Administrators / Schedulers / Helpdesk / Call Centre Operator would be of interest then please apply today by submitting a full CV.