Motor Claims Handler - FNOL in Egerton, Borough of Bolton

Motor Claims Handler (FNOL) | Egerton, Bolton BL7 | £24,479 to £28,000 | Monday to Friday 9 to 5 | Free parking | Hybrid after probation

Have you handled claims before and want to move into motor claims properly? This Motor Claims Handler job sits on the FNOL team of an established, FCA-regulated general insurance business on the edge of Egerton, Bolton. It's a short drive from Bolton, Bury, Horwich, Westhoughton, Chorley, Darwen and Blackburn.

As a Motor Claims Handler on FNOL, you'll be the first person a policyholder or broker speaks to after an accident. You take the details, set the claim up properly and tell the customer straight what happens next.

The Motor Claims Handler role

• Taking first notification of loss (FNOL) motor claims by phone and in writing
• Checking cover and confirming whether there are grounds to claim
• Arranging repairs, engineers, recovery and courtesy cars
• Gathering the facts that decide liability, and learning how fault is decided
• Notifying third parties, and referring anything that looks like fraud
• Keeping clear notes and a tidy diary across a steady flow of new claims

What you'll need

• Claims experience where you've handled claims yourself: FNOL, motor claims, claims support, credit hire, household or another claims team. Up to around two years is ideal for this level.
• Calm and clear on the phone with people who are having a bad day
• Accuracy, organisation and confidence on computer systems
• GCSE English and Maths at grade C/4 or above (or equivalent)
• A full driving licence and your own car. Public transport won't reliably get you to the site for 9am.

What the claims handler package includes

• £24,479 to £28,000 depending on your claims experience
• 35 hours, Monday to Friday, 9am to 5pm, with no evening or weekend work
• On site to start, then hybrid working once you pass probation
• CII qualifications paid for by the business
• Holiday that grows with service, your birthday off and a half-day for seasonal shopping
• Holiday sell scheme, contributory pension and a cash bonus for going above and beyond
• Free on-site parking, casual dress and a cycle to work scheme

Already a motor claims handler with two years or more behind you? Apply anyway. There is an experienced FNOL position too, and we'll talk you through both.

Apply with your CV. If your claims background fits, we'll call you to talk the Motor Claims Handler role through before anything goes to the employer.