Multilingual Outbound Customer Service Advisors in Birmingham

Oakley Recruitment is working in partnership with a progressive and growing organisation based in Birmingham, recruiting for multiple Outbound Customer Service Advisors to join their team on a full-time, temporary basis.

We are looking for confident, enthusiastic individuals who are fluent in French, German, Spanish, Italian or English to support customers and businesses across different markets.

Job Role

• Making outbound calls and sending emails to businesses to generate interest
• Communicating confidently with businesses in your relevant language
• Asking questions to understand customer needs and identify opportunities
• Building and maintaining positive relationships with potential clients
• Booking meetings for the sales team with qualified prospects
• Keeping CRM systems updated with accurate information
• Handling questions and overcoming objections professionally
• Working collaboratively with the wider team to achieve targets and improve results

Skills and Experience

• Fluent in at least one of the following languages: French, German, Spanish, Italian or English
• Previous outbound calling, customer service, telesales or sales experience is desirable
• Excellent communication and interpersonal skills
• Confident speaking with customers and businesses over the telephone
• Positive, self-motivated and target-driven approach
• Strong organisational skills and attention to detail
• Comfortable using computer systems and CRM platforms
• Ability to build rapport and adapt your communication style to different customers

Reward

• Potential to become permanent
• Hybrid working
• Accrued holiday entitlement
• Comprehensive training and ongoing support
• Career progression opportunity within a growing business
• Supportive and collaborative team environment
• Opportunity to use your language skills in an international business

Culture and Environment

Our client offers a welcoming, supportive and collaborative working environment where people are valued and encouraged to succeed.

With a strong focus on teamwork, professional development and career progression, this is an excellent opportunity to develop your skills within a growing international business.

Personality

We are looking for confident, outgoing and motivated individuals who enjoy speaking with people and building relationships.

You will be comfortable making outbound calls, engaging with businesses and identifying opportunities. You'll have a positive attitude, excellent communication skills and the confidence to handle objections while working towards targets.

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. Appropriate identification and Right to Work documentation will be required as part of the recruitment process.