Neighbourhood Housing Officer

Neighbourhood Housing Officer

Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer.

Contract Details:
* Type: Temporary for 2/3 months
* Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella)
* Assignment Location - Northolt Housing Hub
* Working Arrangements: Fully office based/onsite
* Hours: Full time, 35 hours per week (Monday to Friday)

About the Role:
We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement.

This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies.

Key Responsibilities:
* Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents
* Deliver excellent customer service to residents and service users
* Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers
* Conduct estate inspections, home visits, and resident meetings
* Work collaboratively with internal departments and external agencies to support vulnerable residents
* Support residents with tenancy sustainment and signpost to relevant support services where appropriate
* Respond to complaints, enquiries, and correspondence within agreed timescales
* Monitor communal areas and ensure health and safety issues are addressed promptly
* Assist with safeguarding vulnerable residents and making referrals where necessary
* Support legal processes including court attendance and enforcement action where required
* Maintain accurate records and ensure compliance with housing policies and legislation

Essential Skills and Experience:
* Experience of managing Social Housing residents
* Experience of delivering exceptional customer service
* Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation
* Ability to work as part of a team
* Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners
* Ability to problem-solve quickly and identify challenges and develop practical, effective solutions
* Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships
* Ability to plan, organise and produce work of a high standard
* Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others

Apply Now:
If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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