Neighbourhood Officer

Neighbourhood Officer

Full-Time, Permanent

Stoke-on-Trent

To deliver a safe, proactive, and adaptable neighbourhood service to all customers on an allocated patch across our portfolio of homes. Building and maintaining effective working relationships with other departments internally within the organisation and with external partners to ensure our neighbourhoods are places our residents can be proud to live in.

What you’ll do:  

• Deliver effective housing, income, and neighbourhood management services in a timely manner.
• Work collaboratively to meet performance targets, reduce void periods, and maximise rental income.
• Ensure compliance with regulatory standards through partnership working with colleagues and external agencies.
• Build safe, inclusive communities by developing customer-focused, engagement-led approaches.
• Maintain accurate system records, enhance customer satisfaction, and strengthen partnerships to amplify the customer voice.

Who you are: 

• Degree-level qualified (or equivalent) with CIH Level 3 accreditation.
• Strong communication skills with a positive, can-do attitude.
• Customer-focused, with a clear understanding of excellent service delivery.
• Ability to manage competing priorities and perform effectively under pressure.
• Innovative and proactive, with an understanding of value for money principles.

Apply now! We may close this vacancy early if we receive a high volume of applications.  
 

Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home-seekers finding a place they're proud to call home.

Watch our short video below and hear what our residents think about us and how we're breaking down the barriers to good quality housing.

Role closes: 27th July