Ocean Import Operator

Our client, a freight forwarder is looking for a Ocean Import Operator with a focus on Customs Clearance to join their office in Grays.

What you'll be doing day to day:

- Taking ownership of import shipments from arrival to delivery , keeping every file moving and up to date
- Reviewing commercial invoices, packing lists, bills of lading and other supporting documents for accuracy and completeness
- Identifying missing or incorrect information early and chasing customers, overseas agents and suppliers to resolve it
- Providing clearance instructions and the required documentation to our customs manager, and following through to release
- Understanding and applying the requirements of UK import procedures, including commodity codes, values, incoterms, duty and VAT, and any additional controls or certificates a commodity may need
- Keeping customers informed with clear, proactive updates by phone and email
- Liaising with hauliers, ports, depots and other third parties to keep delivery on track
- Maintaining accurate records in our operating system and flagging anything that needs escalating
- Working closely with the wider import team and supporting colleagues during busy periods and absence

## What we're looking for

**Essential**

- Ideally at least 2-3 years' experience in UK import operations, freight forwarding or customs clearance
- Solid working knowledge of the UK import process and what is needed to get cargo cleared and delivered
- Confident understanding of import documentation and the information a customs entry requires
- Genuinely organised, with a keen eye for detail.
- Comfortable managing multiple live shipments at once and prioritising sensibly
- Confident and professional on the phone and over email, with customers and with third parties
- Friendly and collaborative, and happy working as part of a small team of five
- Able to work independently and take responsibility for your own files

**Desirable**
- Familiarity with freight forwarding operating system / customs software - MultiFreight
- Exposure to a range of commodity types and any associated controls – able to do a customs entry