Office Manager & Insurance Case Handler

Office Manager & Insurance Case Handler 

Location: Corby, Northamptonshire 
Salary: £40,000 - £45,000 per annum 
Type: Full‑time, Permanent, with Hybrid Working

We are proud to be working with a small, well‑established commercial insurance brokerage based in Northamptonshire, providing tailored insurance solutions to clients across a range of industry sectors, and from small businesses to global multi-site organisations.

They pride themselves on a personal service, strong client relationships, and professional, but friendly working environment.  They have a 96% client renewal rate, and their average length of service is over ten years.

Due to continued growth, we are looking to appoint an Office Manager & Insurance Case Handler to play a key role in both the day‑to‑day running of the office and the handling of commercial insurance cases. 

This is a hands‑on, varied position ideal for an experienced insurance professional who enjoys responsibility and autonomy, or for someone who is looking to take a step up to manage a well-established, and very knowledgeable team. You will oversee office operations while managing commercial insurance cases from quotation through to renewal and mid‑term adjustments. 

Key Responsibilities:

This role has two main parts, and your time will be equally split between the two:

Office Management 

• Oversee the smooth daily operation of the office, including prioritising and delegating work to the team.
• Manage administrative processes, workflows, and documentation, and being the point of escalation for any queries. 
• Act as a central point of contact for suppliers and service providers.
• Support compliance procedures and maintain accurate records.
• Work with, and support directors with complex cases, including claims. 
• Assist directors with reporting, organisation, and give them a clear picture of how the business is performing.

Insurance Case Handling 

• Manage commercial insurance policies across multiple classes (e.g. Property, Liability, Motor, Manufacturing, Medical, Professional Services & Package policies)  
• Handle new business, renewals, and mid‑term adjustments 
• Liaise with insurers, underwriters, and clients to secure competitive terms 
• Prepare policy documentation, schedules, and endorsements 
• Provide clear, professional advice and service to clients 

What we are looking for in the Candidate

• Previous experience within a commercial insurance brokerage (essential)  
• Strong knowledge of commercial insurance products and processes  
• Organised, proactive, and comfortable managing multiple priorities 
• Excellent communication skills, both written and verbal 
• Confident working independently and taking ownership of responsibilities 
• Experience in office or operations management is highly desirable 
• Cert CII or working towards professional insurance qualifications (preferred but not essential) 

What We Offer 

• Competitive salary of up to £45,000 
• A key role within a small, supportive team 
• Autonomy and influence in how the office operates 
• Stable, long‑term opportunity within a growing brokerage 
• Friendly, professional working environment 
• Hybrid working – 2 days at home, and 3 days a week in the office.