Office Manager

Location: Caerphilly
Salary: £28,000 - £34,000 depending on experience
Hours: Full-time, Monday to Friday (flexible hours)
Contract: Permanent
Working pattern: Office based

Are you an organised, proactive administrator who loves keeping things running smoothly?

This is a fantastic opportunity to join a fast-growing, ambitious business where you'll play a key role in keeping the office, customers and wider team organised and supported. You'll be joining a business that values being REAL, OBSESSED and BOLD - taking ownership, caring about the detail and always looking for ways to do things better.

If you enjoy variety, take pride in your work and don't need to be told what to do next, this could be a great opportunity for you.

As the Office Manager / Administrator, you'll be the person helping keep the day-to-day operation running smoothly. Working closely with the wider team, you'll take ownership of:

• Customer support, acting as a key point of contact for customers via phone, email and online enquiries, dealing with order queries, delivery updates, returns and general questions while making sure issues are followed through.
• Office management, keeping everything behind the scenes running efficiently, from stationery and supplies to post, couriers, visitors, facilities and general office requirements.
• General administration, maintaining accurate records, supporting onboarding administration, keeping holiday and absence records up to date and preparing documents and reports when required.
• Coordinating samples and events, working closely with the warehouse team to organise sample deliveries, event equipment and sponsorship shipments, ensuring everything is tracked and delivered where it needs to be.
• Supporting the wider business, working across different teams and priorities to make sure information is communicated effectively and tasks are completed on time.

We're looking for an Office Manager / Administrator who is organised, confident and happy taking ownership. You'll enjoy working in a busy environment where priorities can change and no two days are exactly the same.

You'll ideally bring:

• Previous experience in office administration, customer service, coordination or a similar role.
• Excellent organisational skills with strong attention to detail.
• Confident communication skills, both written and verbal, with the ability to deal professionally with customers, suppliers and colleagues.
• The ability to manage multiple priorities, stay calm under pressure and work independently.
• A proactive, can-do attitude with a genuine desire to improve how things are done.

Experience working within a small, growing business, e-commerce, retail or a product-led environment would be advantageous, but isn't essential.

This is a great opportunity to join a growing business where you'll have genuine ownership, variety and visibility. You won't simply be another administrator - you'll become an important part of keeping the business moving.

• £28,000 - £34,000 salary depending on experience
• 25 days holiday + bank holidays
• Private healthcare
• Pension
• Annual salary review
• Full training and support
• Opportunity to grow with the business
• Potential progression into a broader Office Manager position
• A fast-paced, ambitious and supportive working environment

Apply now for more information.