Customer Service Administrator/Order Processor

Job Title: Temporary to permanent Customer Service Administrators/Order Processors

Job Type: Immediate Start - Temporary Full Time – flex hours between 8am – 5pm / with a view to leading to permanent within a short period

Location: Hadleigh, Suffolk

Rate of Pay : £13.66 per hour

Duties & Responsibilities includes but not limited to:

· Communicate and co-ordinate with all internal departments to ensure that the customer requirements are met and that correct materials are dispatched.

· Communicate effectively with customers both verbally and written.

· Liaise with external suppliers and hauliers to ensure that orders are delivered to the customer on time.

· Deal with any transport issues and liaise with the customer and the haulier to resolve the issues to a satisfactory conclusion.

· Ensure accurate data input, process customer orders from receipt to delivery within company timescales and process invoices and credits where applicable.

· Generate and place purchase orders with suppliers for direct deliveries, including suppliers overseas.

· Raising quotations for the Technical Sales Managers.

· Deal with customer queries and resolve any problems to a satisfactory conclusion, escalating to your Team Leader if required.

· Provide administrative support for the Technical Sales Managers.

· Organize transport including Europe to UK.

· Working within Office 365 applications, as well as other company systems

· Taking Responsibility for maintaining all filing system in line with department processes

· Process all ad hoc administrative duties associated with department processes

· Carry out your duties to the best of your ability, taking into consideration the needs of your colleagues, the organization and its customer.

Skills required:

Excellent communication (both written and verbal) Attention to detail Problem solver Organised and ability to prioritise work Office 365 applications, including SharePoint Working within an ERP system