Operational Resource Planner

You will schedule daily workloads, manage appointments, allocate jobs to trades colleagues and contractors, update records and support a professional service for tenants and stakeholders.

• Schedule appointments, diaries and workloads.
• Allocate jobs to trade colleagues and contractors.
• Monitor deadlines, service standards and KPIs.
• Maintain accurate records across office systems.
• Respond to tenant and stakeholder queries.
• Resolve scheduling issues and escalate where needed.

• Previous scheduling, planning, administration or resource coordination experience.
• Confident using office systems and Microsoft Office.
• Strong communication skills across phone, email and face-to-face contact.
• Ability to work to deadlines, manage priorities and maintain accurate records.
• NVQ Level 2 in Business Administration, Customer Service, ICT, or equivalent experience.
• Available to work 8:00am to 4:00pm, with occasional 9:30am to 5:30pm shifts.

• Awareness of housing or repair services.
• Strong diary management and prioritisation skills.
• Experience supporting value-for-money service delivery.

This is a great opportunity to join a busy public-sector repair service and use your planning, scheduling, and customer service skills.

Apply now with your up-to-date CV, highlighting your scheduling, planning, administration and customer service experience.

DBHRSolutions is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.