Operations Co-ordinator

We are exclusively recruiting for an Operations Co-ordinator to join a highly successful international business who deal with multiple household brands and products, many shipped into the UK but also working with British home brands and specifically working in their Milton Keynes head offices.

This position is being recruited on an initial temporary basis and is expected to last for a minimum of 5 months, with the possibility of extending depending on business requirements.

The successful candidate will ideally be available to start during the week commencing 6th July.

This is a fantastic opportunity for somebody with previous customer operations, wholesale, supply chain or sales support experience who enjoys building relationships, managing multiple priorities and working within a fast-paced environment.

My client is looking for somebody who is highly organised, proactive and capable of managing orders, stakeholders and timelines whilst maintaining exceptional levels of customer service.

Within this role you will become an integral member of the Customer Operations team, supporting wholesale partners across the UK, Europe and internationally. You will be responsible for managing customer accounts, overseeing order books, supporting international sales activity and ensuring orders are processed and delivered efficiently.

An ideal position for someone who enjoys working cross-functionally, problem solving and building strong relationships with both internal stakeholders and external customers.

Please note - to be considered for this role you must have previous experience within a customer operations, wholesale operations, supply chain or sales support environment.

Experience working with wholesale order management and strong Excel skills will be Ideal and previous SAP experience would be highly advantageous.

This role is based in Milton Keynes and offers hybrid working, with a combination of office and home working.

Core working hours are Monday-Friday, 9AM-5PM with a 30-minute lunch break, totalling a 37.5-hour working week.

This role is paying the hourly equivalent of a £30,000 annual salary - This would be £15.60 per hour.

What to expect day-to-day:

• Manage UK, European and international wholesale accounts, ensuring orders are processed accurately and within agreed timescales.
• Issue order confirmations, manage stock allocation and support fulfilment activity across key customer accounts.
• Oversee wholesale order books, proactively identifying and resolving issues such as credit holds, delayed orders, cancellations and unmet demand.
• Work closely with internal sales, logistics and international teams to ensure orders are released and dispatched successfully.
• Support the International Sales Manager with operational and administrative activities across a range of global accounts.
• Ensure customer routing guides, vendor compliance requirements and documentation are completed accurately.
• Produce weekly reporting for key and strategic accounts, highlighting updates and potential escalation points.
• Attend regular order review meetings and provide updates on account performance and operational activity.
• Build strong working relationships with customers and internal stakeholders to ensure the highest levels of customer satisfaction are maintained.
• Manage competing priorities and timelines, ensuring all key deadlines are achieved.
• Continuously look for opportunities to improve processes and drive operational efficiencies.

What do we need from you:

• Previous experience within customer operations, wholesale operations, supply chain, order management or a similar role.
• Experience managing customer orders, order books and stakeholder relationships within a fast-paced environment will be highly beneficial.
• Previous experience using SAP is highly desirable.
• Strong Microsoft Excel skills alongside confidence using multiple systems simultaneously.
• Exceptional communication and relationship-building skills are going to be essential for this position.
• The ability to prioritise a busy workload whilst maintaining excellent attention to detail.
• A proactive and positive approach, with the confidence to identify issues and take ownership of resolving them.

If you believe you are the ideal candidate for this Operations Co-ordinator role, or if you wish to learn more about the opportunity, please do not hesitate to reach out or submit your CV application.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.