Operations Director

Job Title: Operations Director

Location: Cambridge

Salary: Competitive

Job type: Permanent, Full-time

About the Organisation:

MISTRAS Group is a leading global provider of asset protection solutions, helping organisations maximise the safety, reliability and performance of their critical assets.

Through a combination of inspection, engineering, testing, monitoring and data-driven solutions, MISTRAS supports customers across industries including energy, oil and gas, power generation, infrastructure, aerospace and manufacturing. With a strong focus on innovation, safety and operational excellence, MISTRAS helps clients reduce risk, ensure compliance and extend the life of their assets.

About the Role:

Reporting to the Vice President UK, the Operations Director is accountable for the safe, compliant, efficient and commercially effective delivery of UK operational services. This position will focus on operational leadership, service delivery, resource planning, project execution, performance improvement and client delivery, while working closely with the Technical Director to ensure technical standards, engineering integrity and specialist capability are embedded into operational practice.

Key Responsibilities:

Operational Leadership & Strategy

• Contribute to the organisation's UK business strategy, annual operating plan, budget and growth priorities.
• Translate strategic objectives into operational plans, performance measures and delivery priorities and successfully communicate these to the wider management team and employees in the UK.
• Creation and implementation of the company's operational processes in the UK and ensure operational teams follow approved processes, procedures, competence requirements and safe systems of work.
• Create, promote and report on operational KPI's including general performance, incidents, near misses, non-conformances and improvement actions.
• Ensure operations are delivered in accordance with applicable UK legislation, client requirements, project deliverables, budgets, industry standards and internal policies.
• Maintain effective operational risk management, including risk registers, project reviews, incident escalation and corrective actions and support external and internal audits relating to operations, quality, safety, environmental and client compliance requirements.
• Lead operational change initiatives, including process improvement, systems adoption, organisational design and integration of global best practice.

Leadership & People Management

• Manage and lead direct reports in the UK including where appropriate:
  • resource planning and recruitment.
  • ensure that their performance effectively delivers the relevant company's services to its clients profitably.
  • agree targets and objectives and regularly monitor their performance against these.
  • regular communication through informal and formal channels such as team and one to one meetings.
  • lead and promote business improvement, change and strategic projects.
  • coach, mentor and train.
• Champion a culture of safety, quality, integrity, collaboration, innovation and customer focus.

About you:

Skills, Experience and Knowledge:

• Significant senior operational leadership experience in a technical services, engineering, inspection, asset integrity, energy, industrial, infrastructure or related environment.
• Proven track record of leading multi-site or field-based operations with responsibility for safety, quality, service delivery and commercial performance.
• Experience of managing operational budgets, workforce utilisation, project delivery, productivity and margin improvement.
• Strong understanding of regulated, safety-critical or compliance-led operational environments.
• Experience working with senior clients and leading operational teams to deliver complex technical services.
• Demonstrable ability to lead change, improve processes and build high-performing teams
• Passion for providing service excellence, drive to achieve results and a mindset that puts the 'customer' at the centre of everything they do.
• Strong commercial acumen, with the ability to balance customer service, operational risk, profitability and long-term business growth.
• Excellent planning, prioritisation and decision-making skills in complex and fast-moving operational environments.
• Clear communicator who can translate strategy into practical action and create accountability across teams.
• Collaborative approach, particularly in partnering with technical, commercial and corporate functions.
• High standards of integrity, safety leadership, professionalism and customer focus.
• IT skills - Microsoft Office Outlook, Word, Excel. Hubspot or compatible CRM.

Why Join Us?

This is an outstanding opportunity to join a leadership team and play a pivotal role in shaping operational performance, driving continuous improvement and delivering exceptional service to customers. You will have the opportunity to influence business strategy, lead talented teams and contribute directly to the long-term growth and success of the organisation.

How to Apply?

Please click the APPLY button to submit your CV and Covering Letter for this role.

Candidates with experience as an Operations Manager, Head of Operations, Regional Operations Director, Service Delivery Director, Operational Excellence Director, General Manager, Technical Operations Director, Engineering Operations Manager, Business Operations Director or Operations Lead may also be considered for this role.