Operations Manager

Location: London, England

Salary: £50,000-£55,000 per annum

Hours: 40 hours per week

Industry: Travel and Tourism

Are you an experienced Operations Manager with a strong commercial mindset and a passion for leading people?

An exciting opportunity has arisen for an experienced Operations Manager to join a prestigious London visitor attraction. You'll oversee the day-to-day operation of a unique, customer-focused destination, leading a high-performing team while driving commercial success, operational excellence, and an exceptional guest experience.

As Operations Manager, you will be responsible for the safe and efficient operation of the site, leading and developing a high-performing team to deliver exceptional results. Working closely with senior stakeholders and contractors, you will drive operational excellence, outstanding customer service, and the successful delivery of commercial and contractual objectives.

• Lead, motivate, and develop a large operational team to deliver outstanding customer service.
• Drive commercial performance across the operation.
• Ensure compliance with all health & safety, operational, and quality standards.
• Manage budgets, KPIs, and operational performance.
• Oversee employee relations, including absence, disciplinary, grievance, and performance management.
• Build and maintain strong relationships with clients, contractors, and key stakeholders.
• Support incident management and business continuity procedures as part of the on-call management rota.

We're looking for someone who can combine strong operational leadership with excellent commercial awareness and outstanding people management skills.

You'll have:

• A minimum of 3 years' experience in a senior operational management role.
• Experience within a visitor attraction, transport, hospitality, leisure, or another customer-facing environment.
• Strong commercial experience with the ability to drive performance and deliver results.
• Excellent leadership and people management skills, with experience coaching and developing teams.
• Experience managing employee relations cases, including disciplinary, grievance, and absence management.
• Strong communication and stakeholder management skills.
• A degree or equivalent professional experience.
• IOSH or NEBOSH qualification (desirable).

• £50,000-£55,000 per annum.
• 40 hours per week.
• Five days out of seven on a rotating rota.
• One weekend in every four.
• Participation in a 24/7 on-call rota, providing incident management support one week in every three.
• Opportunity to join a unique, high-profile London attraction and play a key role in its continued success.

If you're a commercially minded operations leader who thrives in a busy, customer-focused environment and enjoys developing high-performing teams, we'd love to hear from you.

INDHOSP