Operations Manager
Hales Group
Bury St Edmunds
Full-time, Permanent
£45,000 per annum
We are recruiting for an experienced Operations Manager on behalf of our client. This role is responsible for overseeing the day-to-day operational management of a busy, customer-focused environment, ensuring efficient performance across all departments.
This is a full-time, permanent onsite position. Weekend and Bank Holiday working is required.
Key Responsibilities
- Take full responsibility for the day-to-day running of the operation
- Lead, manage, and support all staff, including supervisory and management team members
- Work closely with senior leadership to drive overall business performance and profitability
- Implement business strategies, ensuring compliance with all internal policies and procedures
- Deliver against financial and operational targets set by senior management
- Provide operational cover where required, including hands-on leadership support
- Support incident management and ensure appropriate response procedures are followed
- Oversee recruitment, onboarding, training, performance management, and disciplinary processes in partnership with HR
- Ensure compliance with all health and safety regulations and operational standards
- Identify and implement cost control measures and efficiencies
- Coordinate with external contractors and suppliers to support operational needs
- Oversee daily financial processes, including monitoring and control procedures
- Manage customer feedback and complaints, implementing improvements where needed
Requirements
- Proven experience in an operational management or senior leadership role
- Strong experience managing teams within a fast-paced, customer-facing environment
- Ability to lead, motivate, and develop teams effectively
- Strong IT skills, including Microsoft Office
- Good understanding of health and safety legislation and compliance
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multitask and prioritise workload
If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett.
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