Operations Manager (marine)

Position: Marine Operations Manager

Location: Thornham Marina, Emsworth, Hampshire

Rate/Salary: Competitive (DOE) + Benefits

Type: Permanent

HSB Technical Ltd is a leading specialist recruiter across the Power & Propulsion, Shipbuilding, Shipping & Energy, and Aerospace sectors. We connect skilled professionals with reputable clients in the UK and internationally. Visit our website or LinkedIn to learn more.

Typically this person will:

Be an experienced operational leader with a background in marina management, boatyard operations or a comparable operational environment. You will be commercially aware, financially astute and passionate about delivering outstanding customer service while leading from the front. This is a hands-on role where you will be responsible for the day-to-day operation, safety and profitability of a busy marina and boatyard, working closely with both operational and commercial teams to deliver an exceptional customer experience.

Key Responsibilities of the Marine Operations Manager:

• Lead the safe and efficient day-to-day operation of the marina and boatyard.
• Plan and coordinate lifting, launching, recovery, boat movements and winter storage operations.
• Maximise operational capacity while maintaining the highest safety standards.
• Lead daily planning meetings, toolbox talks and allocate labour and resources effectively.
• Manage the operational job card system and monitor productivity and KPIs.
• Provide line management, coaching and development for the Yard Manager and operational team.
• Manage recruitment, inductions, performance reviews, attendance and employee development.
• Lead Health & Safety across all operational activities, ensuring compliance with company policies and legislation.
• Complete site inspections, risk assessments and investigate incidents and near misses.
• Work closely with commercial, finance and procurement teams to ensure services sold are delivered efficiently and profitably.
• Drive continuous improvement across operational procedures, systems and service delivery.
• Act as the visible operational lead for customers, resolving issues professionally and maintaining the standards expected of a premium marina.
• Support budgeting, purchasing and cost control to maximise business performance.

Essential Skills & Qualifications:

• Significant experience within a marina, boatyard or similar operational environment.
• Previous experience leading and developing operational teams.
• Strong planning, organisational and problem-solving skills.
• Commercial awareness with previous budget and/or P&L responsibility.
• Excellent communication and customer service skills.
• Experience managing Health & Safety in an operational environment.
• Full UK Driving Licence.
• Passion for the marine industry and boating.

Desirable:

• Boat hoist, lifting or heavy plant operating experience.
• LOLER awareness.
• IOSH Managing Safely qualification.
• RYA or other relevant marine qualifications.
• Technical or engineering background.
• Experience improving operational systems and driving continuous improvement.

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.