Operations Manager - Primary Care / Pharmacy

An exciting opportunity has arisen for an experienced Operations Manager to join a dynamic healthcare provider delivering clinical pharmacy and prescribing support to GP practices and NHS partners.

As an Operations Manager, you will play a key role in overseeing day-to-day operations, leading teams, managing performance and ensuring the effective delivery of high-quality services.

This full-time role offers hybrid working options (3 days office, 2 days remote), a salary range of £45,000 - £60,000 and benefits.

You will be responsible for:

• Overseeing the day-to-day running of clinical and non-clinical operations.
• Managing, supporting and developing teams to maintain effective service delivery.
• Ensuring services operate to appropriate quality, compliance and governance standards.
• Setting, monitoring and reviewing KPIs to assess operational and team performance.
• Using operational data and feedback to identify improvements and enhance service delivery.
• Building effective relationships with clients, stakeholders and internal teams.
• Supporting workforce planning, staff performance and ongoing team development.
• Contributing to operational planning, service development and business growth.
• Reviewing and auditing services to ensure required standards and best practice are maintained.

What we are looking for:

• Previously worked as a Pharmacy Operations Manager, Operations Manager, Service Manager, Practice Manager, Service Delivery Manager or in a similar role.
• Strong experience managing KPIs and performance targets, with a proven track record of achieving measurable results
• Solid understanding of primary care structures, PCNs (Primary Care Networks), and NHS frameworks.
• Proven experience managing operations and leading teams.
• Good knowledge of clinical pharmacy and healthcare governance.
• A proactive and commercially aware approach to operational management.

Shift:

• Monday - Friday: 9am to 6pm
• 1-hour unpaid lunch

What’s on offer:

• Competitive salary
• Additional leave
• Company events

This is an excellent opportunity for an Operational Manager with strong people management and performance-focused skills to join a growing healthcare organisation.

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