Operations Manager in London, Greater London

Operations Manager | Premium Retail | Multi-Site Leadership

£Competitive Salary + Bonus + Benefits

This is an opportunity to join a growing brand where customer experience, commercial excellence and operational standards are everything. With an established portfolio of stores and ambitious growth plans, we're looking for an outstanding Operations Manager to lead performance across the business and play a key role in its next chapter.

You'll be responsible for a small but high-profile estate, ensuring every location delivers exceptional results, flawless execution and a customer experience that reflects the premium positioning of the brand.

This role requires a commercially astute leader who is equally comfortable analysing business performance, developing high-performing teams and building relationships with high-net-worth clients. You'll be a visible presence across the business, driving standards, identifying opportunities and ensuring every store consistently exceeds expectations.

What You'll Be Doing

• Working closely with the business owners, you will be responsible all elements of the business as you take over from the founders
• Taking full ownership of commercial performance across a portfolio of amazing locations
• Driving sales, profit and operational excellence through strong leadership and clear accountability.
• Managing and influencing P&L performance, ensuring sustainable and profitable growth.
• Leading, coaching and developing Managers to create high-performing teams.
• Championing an exceptional customer journey and a culture built around premium service.
• Building and maintaining relationships with VIP, high-value and high-net-worth customers.
• Identifying opportunities to increase revenue, market share and client retention.
• Supporting the opening of new stores and ensuring successful launches from day one.
• Using commercial insight and data to make informed decisions that improve business performance.

What We're Looking For

• An experienced Operations Manager, Senior Retail Manager or similar from a premium, luxury or service-led retail environment.
• A proven track record of delivering commercial growth across multiple locations.
• Strong P&L management experience with a clear understanding of retail financials.
• A customer-first mindset with a passion for delivering unforgettable experiences.
• Experience working with high-spend, VIP or high-net-worth clientele.
• An inspirational leader who can engage, develop and retain top retail talent.
• High levels of pace, energy and attention to detail.
• Experience supporting new store openings and business expansion initiatives is highly desirable.

This is an exciting and unique opportunity to lead a business and transition from the owners to you being responsible for all elements of the business. We want someone to take over this role and as The Operations Manager you will have a unique opportunity to lead the group forward.