Part Time Call Centre Advisor

About Us

At Anglian, we are a leading home improvement company committed to delivering high-quality products and exceptional customer service. Our success is built on innovation, dedication, and a customer-first approach. Join us and play a key role in helping home owners improve their homes while developing your career

The Role

We’re looking for enthusiastic, confident people who enjoy speaking with customers by phone and online. Sales experience is helpful but not essential, as full training is provided.

This is not cold calling. You’ll contact existing customers and people who have shown interest in our products, identifying opportunities and booking qualified appointments for our sales team.

This is a part-time role, working between Monday to Friday between 9:00am/9:30am and 2:00pm/2:30pm and one weekend day, making it ideal for candidates seeking work-life balance while developing a rewarding career.

The successful candidate will be motivated, target-driven, possess excellent communication skills, and have a professional and engaging telephone manner.

Key Responsibilities

• Contact prospective customers by phone.
• Maximise customer data opportunities and overcome objections.
• Generate quality sales leads from enquiries and interactions.
• Meet targets using strong product and service knowledge.
• Understand customer needs and guide them through our products.
• Book appointments for sales representatives.
• Deliver great customer service while meeting targets.

What We're Looking For

• Experience in telesales, customer service, retail, or estate agency is useful.
• Excellent verbal communication and listening skills.
• Ability to meet targets while delivering a positive customer experience.
• Self-motivated, resilient, and driven.
• Basic IT skills.

Why Join Us?

• Competitive salary with performance-related bonus opportunities of up to £9,000 per annum (up to £750 per month).
• 31 days' holiday, increasing to 33 days after two years' service (pro rata)
• An additional paid day off for your birthday.
• Regular team incentives, competitions, and recognition programmes.
• Paid volunteering day each year.
• Health and wellbeing support, including EAP, mental health resources, occupational health, and discounted gyms.
• Employee discounts with major retailers, supermarkets, restaurants, entertainment venues, and mobile providers.
• Generous staff discount scheme on all Anglian products.
• Modern breakout and games room facilities.

Ready to Join Us?

If you’re looking for a rewarding part-time role where your achievements are recognised, we’d love to hear from you.

Important Information About Right to Work

We welcome candidates who already have the right to work in the UK or can obtain it independently. This role does not meet Home Office sponsorship requirements.

For more information on UK work eligibility, visit (url removed) Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.