Part Time Contact Centre Advisor

Part Time Customer Service Advisor

Temporary Contract- 12 weeks with option to extend

Location: Tamworth, B77 - Training on site, then fully remote working

Hours: Part time, 22.5 hours per week working Sat - Mon, shifts available are either Sat - Mon 8am - 4pm or Sat - Sun 2pm - 10pm, Mon 12pm - 8pm

Salary: £12.71 hourly rate, uplifted on weekends to £15.20 per hour.

Start Date: Monday 6th July

Checks: DBS, RTW and reference checks to be completed

About the Role

We're looking for enthusiastic and customer-focused individuals to join our busy call centre team. As a Part Time Call Centre Advisor, you'll be the first point of contact for our customers, handling inbound calls, resolving queries, and providing excellent service with every interaction.

Key Responsibilities of the Customer Service Advisor

• To deliver excellent Customer Service
• To manually input accurate data on an Electronic Job Card System
• Answering customer calls in a professional and friendly manner
• Resolving queries efficiently and accurately
• Providing product/service information to customers
• Logging details of calls into our system
• Escalating issues to the relevant department when necessary

What We're Looking for as Customer Service Advisor

• Strong communication skills both verbal and written Competencies
• Excellent listening skills and attention to detail
• Ability to work well individually or as part of a team
• Empathy and patience
• Positive Attitude
• PC literate

You should also have for this Customer Service Advisor

• Excellent Customer Service experience
• Ideally have previous experience working within a busy multichannel
• Contact Centre - Demonstrating the ability to communicate with customers over several communication channels - not essential as full training provided

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.