Patient Liaison Coordinator in Harlow, Essex
Posted by HR GO Recruitment
£25,935 a year
Harlow · Contract
6 month contract
Hours: 37.5hr per week (available shifts 8am - 4pm, 9am - 5pm, 10am - 6pm) Every other Saturday will be require cover.
Pay: £25,935
Our client is looking for people to join their Patient Service team. You'll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS check will be required for this role.
Key responsibilities
- Handle inbound and outbound calls, delivering excellent customer service
- Manage patient enquiries
- Complete accurate data entry and keep patient records up to date
- Produce written follow-ups (e.g., letters) where patients can't be reached by phone
- Work to deadlines and service targets, escalating issues appropriately
- Maintain confidentiality and handle sensitive information in line with data protection
Essential experience/skills
- Excellent customer service skills and professional telephone manner
- Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals
- Strong data entry experience (accurate, with high attention to detail)
- Confident using IT systems (CRM/database/admin systems)
- Organised, reliable and able to manage a busy workload
Desirable
- Previous contact centre experience
- Experience in healthcare, patient services or clinical administration
Benefits
- 25 days annual leave plus bank holidays
- Company bonus scheme - on permanent contracts
- Outstanding training & development programmes
- Up to £1200 refer a friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal
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