Performance Analyst at BrightBox Group, London, Greater London
BrightBox Group · Direct employer
£450 – £475 a day
London · Contract · Remote working
Remote
Security clearance: Active SC Clearance required
Initially 3 Months
£450-£475pd (Outside IR35)
About the role
We are seeking an experienced Performance Analyst to support the delivery and continuous improvement of live government digital services.
You will play a key role in providing performance analytics, identifying service issues and opportunities for improvement, and helping teams make evidence-based decisions to enhance service performance and user experience.
Key responsibilities
- Deliver performance analytics and insights for live digital services.
- Proactively identify issues, trends and opportunities for service improvement.
- Work collaboratively with multidisciplinary teams to support service performance.
- Use data and analytics to provide meaningful recommendations and actionable insights.
- Represent services at Government Digital Service Standard assessments across Discovery, Alpha, Beta and Live phases.
- Take initiative, apply critical thinking and challenge performance issues constructively.
- Strong practical experience as a Performance Analyst, rather than solely a Data Analyst.
- Demonstrable experience using SQL and/or Splunk Search Processing Language (SPL).
- Strong analytical, problem-solving and critical-thinking skills.
- Ability to proactively identify and investigate performance issues within teams.
- Experience working with digital analytics platforms and dashboarding tools.
- Experience supporting user-facing digital services.
- Demonstrable experience representing a service at Government Digital Service Standard assessments
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