Polish Complaints Handler in London, Greater London
Posted by Pertemps Glasgow Perms
£28,000 a year
London · Permanent
- Competitive salary & pension scheme
- 25 days annual leave plus ability to purchase 5 additional days
- Private Medical cover, Employee Share Purchase Plan, Life Assurance
YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS
Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?
KEY RESPONSIBILITIES:
- Ensure complaints are identified, investigated and resolved promptly and fairly
- Investigate complaints thoroughly correctly identifying root causes
- Write Final Resolution Letters
- Meet company’s Quality and Efficiency Standards
- Focus on SLA’s and Regulatory timelines
- Pipeline/Caseload management for your language skills including English
- Work to company Standards and Frameworks.
- Participate in the Training and Competency Framework
Qualifications
- Previous experience in a complaint handling role
- Fluent in Polish
- Fluent/Advanced English
- Excellent Listening Skills is a must
- High Standards of verbal and written Communication skills is a must
- Experience in liaising with the Financial Ombudsman or other regulatory body is desirable
- Experience of using Microsoft Office Packages
- Insurance knowledge desirable, but not essential
Pertemps acts as both an employment business and an employment agency.
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