Priority Support Officer

Priority Support Officer

Widnes

£39,347

Permanent, Full Time 

Here at Halton Housing, we are looking for an experienced Priority Support Officer to work across our vibrant organisation.

Hours: 37 hours per week (Monday - Friday)

Duration: Permanent

What You’ll Do:

• Manage a patch of properties, ensuring tenancies are sustained and resources are targeted effectively
• Assess referrals, identify risks and vulnerabilities, and refer customers for appropriate support
• Carry out home visits to assess property condition and support customers to maintain their tenancy
• Manage a caseload, using data and insight to provide tailored support and improve outcomes
• Support vulnerable customers, including victims of domestic abuse, working with internal teams and external partners
• Provide clear advice to customers and colleagues, managing expectations in line with policies and procedures
• Use systems and digital tools to manage cases, communications and records effectively
• Work closely with partner agencies and represent the organisation at meetings to support customers
• Ensure services are delivered in line with standards, legislation and safeguarding requirements

What You’ll Need:

• Level 3 CIH (or equivalent experience) with a good understanding of safeguarding principles
• Knowledge of housing legislation and welfare reform
• Strong analytical skills, with the ability to interpret data and produce reports
• Effective communication, problem-solving and influencing skills
• Ability to manage systems, priorities and performance targets
• Confident using Microsoft Office (including Teams)
• Full UK driving licence and access to a vehicle

What You’ll Get:

• 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
• Opportunity to buy or sell holidays
• Competitive salary
• Electric Vehicle Salary Sacrifice Scheme
• Flexible and Hybrid working
• Supported training and development opportunities
• Health and Wellbeing Cash Plan
• Competitive Pension Scheme

If you want to work in a role that makes a real impact on improving people’s lives and you know you’d be a great fit, please apply today!

We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.