Proactive Intervention (Disrepair) Manager in Chatham, Kent

MMP Consultancy is seeking an experienced Proactive Intervention Manager (Disrepair & Damp & Mould) for an interim 2-month position subject to extension with a Housing Association based in Kent. This is 3 days on site and 2 days working from home. Rate is dependent on experience.

This is an excellent opportunity for a housing professional with extensive experience managing disrepair, damp and mould cases, leading service improvements and ensuring compliance with housing legislation, regulatory requirements and emerging standards such as Awaab's Law.

Responsibilities:

• Lead the organisation's approach to managing and reducing disrepair, damp and mould cases across the housing stock.
• Manage complex disrepair claims, working with legal teams, contractors and residents to achieve effective resolutions and minimise organisational risk.
• Monitor case trends, identify root causes and implement service improvements to reduce recurring issues and improve performance.
• Oversee contractor, consultant and pest control performance, ensuring contracts, KPIs and service standards are achieved.
• Lead on compliance with Awaab's Law and other relevant housing legislation, ensuring reporting requirements and response times are met.
• Manage complaints relating to disrepair, damp and mould, ensuring cases are resolved in accordance with Housing Ombudsman requirements.
• Produce reports, risk assessments and performance information for senior management, highlighting financial and operational risks.
• Promote resident engagement and awareness initiatives focused on damp, mould prevention and property care.
• Lead and develop a specialist team, providing performance management, coaching and ongoing development support.
• Work collaboratively across Asset Management, Housing and Repairs teams to embed lessons learned and drive continuous service improvement.

Requirements:

• Extensive experience managing disrepair and damp and mould cases within a Housing Association, Local Authority or similar housing environment.
• Strong understanding of housing legislation, including disrepair protocols, the Landlord and Tenant Act, Homes (Fitness for Human Habitation) Act and Awaab's Law.
• Proven experience managing complex casework, complaints and legal processes.
• Experience overseeing contractors, consultants and external service providers.
• Strong understanding of residential building defects, damp and mould issues and property maintenance.
• Ability to analyse performance data and implement service improvements.
• Experience managing budgets, financial risk and service performance.
• Excellent stakeholder management and communication skills.
• Strong leadership experience, including managing and developing teams.
• Ability to work under pressure, manage competing priorities and deliver resident-focused outcomes.