Product Support Engineer

Owen Daniels

Are you a technical problem solver looking for a new opportunity with a growing technology business? Our client is looking for a Solutions and Product Support Engineer to support IP/IoT, electronic and software-based systems. Experience with fire alarms, Nurse Call, access control, BMS or similar systems would be advantageous, but attitude, problem-solving ability and willingness to learn are equally important.

 
Product Support Engineer

 

Permanent | £40,000 DOE | Monday–Thursday 9–5, Friday 9–4 | Wolverhampton

 

Job Description

  • Provide technical support to customers and internal teams.
  • Troubleshoot electronic, IP and software-based systems remotely and on site.
  • Support product development, testing and implementation.
  • Provide customer training and technical guidance.
  • Produce technical documentation and resolve/escalate issues.
 

Essential Experience/Skills

  • Electrical/electronic or technical systems experience.
  • Understanding of IP/networked systems.
  • Strong fault-finding and problem-solving skills.
  • Experience with fire alarms, Nurse Call, access control, BMS or similar is desirable.
  • Strong communication skills and a willingness to learn.
 

Company Benefits

  • 25 days holiday + bank holidays
  • Bonus scheme
  • Pension & salary sacrifice
  • Healthcare cash plan
  • Life assurance
  • Employee discounts, share scheme and other benefits
 

If you feel you’re a good fit for this position, please click ‘apply’.
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