Project Administrator

An exciting opportunity has arisen to join a well-established and reputable glass and glazing company as a Project Administrator. We are looking for an organised, customer-focused individual to support the day-to-day administration of customer projects, ensuring a smooth process from initial enquiry through to completion.

This is a varied and fast-paced role where you'll be the key link between customers, suppliers, and the internal team, providing excellent service and ensuring projects run efficiently.

Key Responsibilities

• Answer customer enquiries via telephone and welcome walk-in customers.
• Gather customer requirements and prepare accurate quotations.
• Process customer orders and ensure all project information is recorded correctly.
• Purchase stock and liaise with suppliers to support project requirements.
• Monitor the progress of customer orders and maintain accurate records.
• Keep customers informed throughout the order process, providing regular updates.
• Notify customers when orders are ready for collection or delivery.
• Liaise with colleagues and suppliers to ensure projects are completed on time.
• Provide administrative support to ensure the smooth running of multiple projects.
• Deliver a high standard of customer service while managing enquiries and resolving issues promptly.

What We're Looking For

• Previous administration or project administration experience is desirable.
• Excellent customer service and communication skills.
• Good IT skills and confidence using Microsoft Office and office-based systems.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent attention to detail and a proactive approach to problem-solving.
• Ability to work independently as well as part of a team.
• A full UK driving licence is essential.

What We Offer

• A permanent, full-time position based in Dudley.
• Monday to Friday working hours (8:00am – 5:00pm).
• A friendly, supportive, and professional working environment.
• Opportunities for training, development, and career progression.
• Competitive salary based on experience.