Project Manager

Position Summary 

The Project Manager is responsible for the successful delivery of customer projects, ensuring all initiatives are delivered on time, to scope, within budget, and to the required quality standards. The role manages risks, issues, dependencies, and change across a portfolio of projects, ensuring delivery outcomes align with contractual and customer expectations. 
 
Acting as the primary point of coordination, the Project Manager orchestrates delivery across engineering, delivery, and service introduction teams, applying consistent project management standards and governance to ensure high quality, predictable outcomes. 
 
Role Mission 

Claranet’s strategy is to build long term, trusted relationships with our customers by delivering secure, resilient, and high quality managed services. As a Project Manager, you will ensure projects are delivered with rigor, transparency, and control, supporting customer satisfaction and long term value. 
 
Objectives & Key Results 

• Orchestrate delivery of a multi solution project portfolio contributing to customer satisfaction, NPS, and revenue growth 
• Apply a consistent project management framework across all projects 
• Reduce project risk and escalation through proactive management of issues, dependencies, and change 
• Deliver predictable, auditable project outcomes aligned to business and customer expectations 
• Work alongside Project Managers and Senior Project Managers within large transition programmes 

Key Responsibilities 

Behavioural Competencies – Organisational & Behavioural Fit 

• Flexible and creative, able to take considered risks where appropriate 
• Ability to operate effectively in complex, fast-changing environments 
• Quick to learn and adapt to changing requirements and priorities 
• Self motivated and able to work under pressure 
• Strong ability to prioritise multiple complex tasks and meet tight deadlines 

Critical Competencies – Technical Fit 
Essential 

• Proven track record delivering complex projects, ideally within Cloud, Security, Workplace, and Network domains 
• Strong understanding of project management methodologies, techniques, and best practices 
• Strong working knowledge of enterprise project and service management tools used for planning, tracking, reporting and collaborating across delivery teams. This includes tools such as Jira, ServiceNow and Microsoft Project 
• Experience delivering projects within complex, multi-stakeholder environments 
• Strong stakeholder management and communication skills 
• Experience working with third party suppliers and partners 
• Strong commercial awareness, including budget and financial management 
• Proactive, structured approach requiring minimal supervision 
• Excellent written and verbal communication skills 
• ITIL certification 
• Familiarity with service transition and ITIL aligned delivery models 
• Project management certification (PRINCE2, PMP, AgilePM, or equivalent) 

Benefits 

At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: 

• Pension Scheme: Employer-matched contributions to help you plan for the future. 
• Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. 
• Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. 
• Personalised Wellbeing Support: App-based resources and services available 24/7 
• Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. 
• Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. 

What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. 

We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. 

About Claranet 

Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. 

Equal Opportunities Statement 

Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. 

Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! 

To view full job description please visit our careers page