Property Coordinator in Horsham, West Sussex

Property Coordinator – Horsham

As a Property Coordinator within a busy property management team, you will take ownership of maintenance queries from initial report through to resolution. You will provide a professional and responsive service, keeping landlords, tenants and contractors informed throughout.

This is a varied role for someone who enjoys problem-solving, building relationships and staying organised in a customer-focused environment.  Working pattern: Monday to Friday, with two days from 9am to 5pm and three days from 9am to 5.30pm.

You will be joining an established property business specialising in residential sales, lettings, and property management, with a strong reputation for customer service, employee development and supporting local communities.

Key responsibilities

Take ownership of property maintenance queries from start to finish, keeping landlords and tenants updated.

Record, prioritise and progress maintenance issues, escalating urgent or complex matters when needed.

Provide clear and professional advice to landlords, tenants, contractors, and colleagues.

Ensure property compliance requirements remain up to date.

Arrange routine property visits and follow up on any actions required.

Review end-of-tenancy reports and coordinate next steps.

Negotiate deposit deductions and communicate outcomes clearly.

Work closely with lettings offices to ensure tenancy tasks are completed on time.

Deliver a consistently high standard of customer service.

You will need to have

Experience in lettings, property management or customer service would be beneficial, but is not essential as training will be provided.

You will have strong communication and organisational skills, be confident managing competing priorities and enjoy building positive relationships.

You will be professional, proactive, and able to use your initiative to resolve problems, work well within a team and follow tasks through to completion.

You should also be comfortable using email, databases, and standard office systems.

Company Benefits

Include 33 days' holiday, an extra day off for your birthday to celebrate

Pension, life insurance, company rewards and incentives, career development opportunities, an Employee Assistance Scheme, and paid charity event entry fees.