Quality Administrator in Kingsbury
Posted by Owen Daniels
£35,000 a year
Kingsbury · Contract
You will be responsible for managing customer complaints, product returns and general requests, making sure everything is recorded correctly and followed up until it is resolved.
Quality Administrator
3-6 Month Temporary Contract
Salary is dependant on experience
Monday– Thursday 8:45am-4:45pm & Friday 8:45am-16:30pm
Kingsbury, Greater London
Quality Administrator
Job Description
- Receiving and recording customer complaints, returns and requests.
- Coordinating product returns, replacements and repairs where needed.
- Checking customer information and asking for any missing details.
- Reviewing outstanding cases and highlighting any delays or issues to the Head of Compliance.
Quality Administrator
Essential Experience/Skills/Qualifications
- Ability to read and understand customer correspondence, sales orders, invoices, product codes and basic technical information.
- Understanding of ISO 9001 and customer complaint handling.
- Experience with RMA / return order processes.
- Confidence when speaking to customers and colleagues by phone and email.
Quality Administrator
Company Benefits
- Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
- Life Assurance (3x annual salary)
- Business travel insurance
- Option to join Private Healthcare Scheme after 3 months
- Cycle scheme, Home and Tech, Discounts on retail platforms
- Electric Car scheme (salary sacrifice)
- YuLife Employee Benefits and Wellbeing app
- Learning and development opportunities
- 25 days + BH holidays
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