Quality Assurance Administrator
Voyage Care
Hybrid Working | Full Time | 37.5 Hours per Week
Join us in helping to fulfil lives for all.
We are looking for an organised, proactive and detail-focused Quality Assurance Administrator to join our national Quality Assurance Team for a period of 12 months.
This is an exciting opportunity to become part of a team that supports the delivery of high-quality care across England, Scotland and Wales. You'll work closely with senior leaders, Quality Assurance Managers and operational teams, ensuring our quality assurance processes run efficiently and helping us drive continuous improvement across the organisation.
If you enjoy organisation, solving problems, working with data and supporting meaningful projects that have a direct impact on people's lives, we'd love to hear from you.
What you'll be doing
As our Quality Assurance Administrator, you'll play a vital role in supporting the day-to-day operation of the Quality Assurance Team. Your responsibilities will include:
- Coordinating and scheduling Quality Assurance audits, meetings and project activity.
- Supporting Quality Assurance Managers with audit preparation, reports and documentation.
- Maintaining audit trackers, planners and the Quality Assurance Audit Portal.
- Preparing agendas, taking accurate minutes and monitoring action logs.
- Supporting the review, formatting and publication of company policies and procedures.
- Assisting with governance reporting and Integrated Governance Committee administration.
- Supporting regulatory processes, including administration relating to Learning from Deaths (LeDeR).
- Helping maintain risk trackers and supporting reporting activities.
- Working alongside colleagues to develop and improve reporting through Power BI.
- Providing administrative support across a variety of quality improvement projects.
We're looking for someone who is highly organised, takes pride in producing accurate work and enjoys working collaboratively.
You'll ideally have:
- Previous administrative experience, ideally within health and social care or a quality assurance environment.
- Excellent organisational and time management skills with the ability to manage multiple priorities.
- Outstanding attention to detail and a methodical approach.
- Strong communication skills, both written and verbal.
- Good knowledge of Microsoft Office, particularly Excel, Word, PowerPoint and Microsoft Lists.
- Experience using Power BI or an interest in developing reporting and data insight skills.
- Confidence working with data, reports and tracking systems.
- A proactive mindset with a willingness to improve processes and support colleagues.
- A relevant qualification in business administration, health and social care or a related subject would be advantageous.
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