Quick Response Engineering Specialist – Aero Engines Operational Support, Shanghai, China.
Strongfield
Our Aerospace client offers long term steady work prospects to suitable candidates with Aero Engine Operational Support expertise. Strongfield have been supporting the civil aircraft programs in China for around 16 years now. If you have interest to live and work in Shanghai, without long hours and high pressure, please forward your CV in the first instance for review.
This is an opportunity for candidates that would like steady long-term work on a new Civil aircraft engine program, whilst giving them time to see and explore Asia and its culture. Our client has modern facilities and equipment, and they respect the experience that successful candidates can bring to them.
We will work with you throughout the whole process until you arrive and are integrated into Shanghai life.
If Asia has been on your list of continents to see and experience, maybe this could be the opportunity for you. With flights and high-speed transport links, our Engineers have been able to travel and see Macau and Hong Kong for instance.
Job Description:
- Monitor customer request handling progress to ensure issues are resolved, answered, and closed in a timely manner.
- Develop and optimize business-related software/tools, including form templates and workflow optimizations.
- Responsible for building, maintaining, and accumulating knowledge in the fault case library. Conduct applied research and key technical breakthroughs for quick-response services e.g., knowledge graph technologies, remote assistance, support technologies, etc..
- Manage the full lifecycle tracking of customer request receipt, handling, and closure.
- Responsible for Aircraft On Ground AOG emergency response and follow-up work.
- Handle service requests based on published manuals, technical data, and supporting documentation.
- Responsible for engine fault information reporting.
- Write and publish quick-response case studies.
Qualifications:
- Bachelor's degree or above.
- Majors in Aeroengine Design, Aeronautical Engineering, Power Machinery, or related aviation disciplines.
- 3+ years of experience in civil aeroengines or 2+ years of experience in aircraft/engine OEM quick response support.
- Experience in fleet support, fleet management, troubleshooting, and technical support; familiar with technical support processes for civil aeroengines or aircraft.
- Strong written English communication skills; proficient in office computer software.
- Strong organizational, analytical, communication, coordination, execution, and stress-tolerance skills.
Candidates must be willing to live and work in Shanghai for 1-3 years initial contract.
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