Receptionist

Receptionist

Location: Lowestoft, NR33 0HT
Hours of work: 26.25 - Monday, Thursday and Friday, 07:45 - 17:30
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Receptionist to act as the primary interface between internal operations and clients, delivering a seamless, professional, and welcoming experience.

As a key member of the facilities team, you will play an essential role in ensuring all visitors and clients receive an outstanding, consistent, and professional service. You will be responsible for creating a welcoming front-of-house environment that reflects both client expectations and organisational values.

In this role, you will support the smooth day-to-day running of reception operations, ensuring efficiency, organisation, and high service standards at all times. You will also contribute to a positive workplace culture by building strong relationships with colleagues, clients, and visitors, while proactively enhancing the overall front-of-house experience.

Job Description

We are looking for someone who will consistently follow company service standards, providing efficient and proactive support to employees and clients.

You will ensure the smooth running of daily reception operations and maintain a well-organised, welcoming environment.

Key Responsibilities

• Deliver a professional, warm, and engaging welcome as the first point of contact for all clients and visitors
• Enhance the client and guest experience by proactively exceeding expectations
• Maintain a high standard of reception presentation through clear communication and organisation
• Ensure consistent reception coverage during operational hours
• Build positive relationships with colleagues, clients, and visitors
• Maintain a clean and tidy workplace, reporting and addressing maintenance or service needs promptly
• Resolve enquiries efficiently, providing accurate information and support
• Coordinate functions and events, including arranging equipment, setup, and hospitality

Person Specification

• Previous front-of-house experience within a corporate reception environment
• Experience handling calls and managing switchboards or busy reception lines
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work effectively in a fast-paced environment
• Strong communication skills with the ability to engage at all levels
• Flexible, adaptable, and proactive approach to managing priorities
• Strong organisational skills with attention to detail
• Committed to delivering high-quality, customer-focused service